* Please note all deliveries need to be signed for *
Order by 1pm for Express Delivery (available at checkout for selected items). If express delivery is available, you will be presented with the option at the checkout. Please note this excludes weekends.
Available on certain orders to mainland UK. Goods are usually dispatched within 7-14 working days
Goods usually dispatched within 7-14 working days
* IMPORTANT INFORMATION ABOUT LARGE ITEMS *
What is Kerbside Delivery?
Kit Buildings Group use a number of third party carriers for delivery of our ‘large items’ as well as our fleet of dedicated vehicles. Free delivery includes delivery to the kerbside immediately adjacent to the couriers vehicle. Most couriers regard inside delivery as an extra service and as such this is not included with the free delivery option. It may be necessary for you to assist or move merchandise into your home. This is especially relevant if you live in a block of flats as couriers will only deliver to the ground floor entrance to the block.
What is Two Man Delivery?
This service is available for large items. Subject to good and safe access, the carrier will place the product in the ground floor room of your choice. Please note: Due to Health & Safety regulations deliveries above or below ground floor are at the couriers discretion and are not guaranteed. This includes steps that are immediately outside the premises and are required to climb in order to gain access to the property.
Other Delivery Information
Scottish Highlands, Northern Ireland and all UK Islands may incur an additional charge and take longer. This includes postcodes beginning AB30, AB31, AB33. AB34, AB35, AB44, AB45, AB51, AB52, AB53 and AB54.
Please allow additional days for your delivery to take place when there are UK and respective Country Bank Holidays. Please also allow additional days in extreme/uncontrollable circumstances i.e. extreme weather conditions etc.
Next Day Delivery excludes those products delivered directly from the manufacturer.
While we will make every endeavour to deliver your products on time, we cannot accept liability for any incidental expenses caused by late, failed or damaged deliveries, or for any damage caused to property while delivering or installing your goods or any loss of earnings.
RETURNS AND REFUNDS INFORMATION
We hope you’ll be pleased with your purchase. If you should change your mind and wish to return anything bought from us, we’ll be happy to refund or exchange goods you have purchased from us online within 14 days of delivery providing:
Due to the nature of these goods unless they are faulty, we’re unable to offer a refund or exchange.
None of the above conditions affect your statutory rights when goods are faulty, or not as described.